Privacy Policy

1. Introduction

HomeLiv (“HomeLiv”, “we”, “us”, or “our”) operates this website, homeliv.net, and provides premium home furnishing products and related services, including curtains, wallpapers, blinds, upholstery and mattresses.

We respect your privacy and are committed to protecting the information you provide to us or that is collected when you use our website.

2. Information We Collect

Depending on how you interact with our website, we may collect information such as your name, phone number, email address, messages or enquiries, and information you voluntarily provide when contacting us.

We may also collect technical and usage information, such as your IP address, browser type, device information, pages visited, approximate location and interactions with our website.

3. How We Use Your Information

We may use information collected through our website to:

• Respond to enquiries and requests.
• Provide information about our products and services.
• Arrange showroom visits, consultations or measurements.
• Communicate with customers regarding enquiries or orders.
• Improve our website, services and customer experience.
• Maintain website security and prevent misuse.
• Measure and understand advertising and website performance.

4. Google Analytics and Google Ads

We use third-party measurement and advertising technologies, including Google Analytics and Google Ads, to understand website usage, measure advertising performance and improve the effectiveness of our advertising.

These services may use cookies or similar technologies and may collect information about your interaction with our website and advertisements.

5. Phone Calls and Communications

If you contact HomeLiv by telephone, WhatsApp, email or another communication method displayed on our website, we may use the information you provide to respond to your enquiry and provide our products or services.

Calls originating from advertising campaigns may also be measured for advertising-performance purposes using Google's advertising measurement technology.

6. Cookies and Similar Technologies

Our website and third-party services may use cookies, tags, scripts or similar technologies to provide functionality, understand website usage and measure advertising performance.

7. Third-Party Services

We may use third-party services to operate, analyse, secure or advertise our website. These providers may process information according to their own privacy policies and terms.

Examples may include Google services and communication platforms used to allow customers to contact HomeLiv.

8. Sharing of Information

We do not sell your personal information. We may share information where reasonably necessary to provide our services, operate our website, comply with legal obligations, protect our rights, or work with service providers that assist us in operating our business.

9. Data Security

We take reasonable measures to protect information submitted to us from unauthorised access, misuse, alteration or disclosure. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, providing services, maintaining business records, complying with legal obligations and resolving disputes.

11. Your Choices

You may choose not to provide certain information. However, this may prevent us from responding to an enquiry or providing particular services.

You may also manage or restrict cookies through your browser settings. Certain website functionality or measurement features may be affected as a result.

12. Children's Privacy

Our website and services are intended for a general audience and are not directed specifically at children. We do not knowingly request personal information from children for the purpose of providing our services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology or legal requirements. The updated version will be published on this page with a revised “Last updated” date.

14. Contact Us

If you have questions about this Privacy Policy or how HomeLiv handles information, you can contact us at: